Returns & Refund Policy

Last updated: June 16, 2026

At NEXUVA, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, please contact us as soon as possible so we can review the issue and assist you.

Returns

1 - Products may be eligible for return if they are unused, unopened, and in their original condition.

2 - Return requests must be submitted within 7 days of receiving the order.

3 - The product must be in its original packaging with all accessories, if applicable.

4 - We may request clear photos of the product, packaging, or order number before approving a return.

Non-Returnable Items

Some products may not be eligible for return or refund, including:

1 - Opened or used products.

2 - Products damaged due to misuse or incorrect installation.

3 - Products without their original packaging or original accessories.

4 - Products purchased by mistake without checking compatibility.

Damaged or Defective Products

1 - If the product arrives damaged or defective, please contact us within 48 hours of receiving the order.

2 - Please send clear photos of the product, packaging, and order number so we can review the case.

3 - After reviewing the case, we will provide the appropriate solution, which may include replacement or refund depending on the situation.

Product Compatibility

1 - Some NEXUVA products, such as ink cartridges, toner cartridges, and refill products, are designed to work with specific printer models.

2 - Customers are responsible for checking product compatibility with their printer or device before purchase.

3 - If you are not sure about compatibility, please contact us before placing your order.

Refunds

1 - After the returned product is received and inspected, we will notify you about the status of your refund request.

2 - If the refund is approved, the refund will be processed to the original payment method where possible.

3 - It may take several business days for the refund to appear in your account, depending on your bank or payment provider.

Return Shipping Fees

1 - The customer may be responsible for return shipping fees unless the issue was caused by us or the product arrived damaged or defective.

2 - If a return is approved due to an order error or shipping damage, we will review the case and provide the appropriate solution.

Exchanges

1 - We may offer a replacement if the received product is damaged, defective, or incorrect.

2 - Exchanges are subject to product availability.

Order Cancellation

1 - If you want to cancel your order, please contact us as soon as possible.

2 - We cannot guarantee order cancellation after processing has started or after the order has been handed over to the shipping company.

Contact Us

For return, refund, or exchange requests, please contact us through the contact page or the store email.

Email: info@nexuva.co

NEXUVA